Frequently Asked Questions
Do you accept International orders ?
Even though I'm located in the UK, orders from international clients are always happily received and over the years I have supplied artwork to satisfied clients in the USA, Australia, New Zealand, South Africa and Europe. More details about payment and delivery for international clients can be found in the sections below, but if you have any questions, please contact me.
When do I have to pay for my Commission Artwork ?
I will ask you to make payment for your commission in two stages as follows:
If you are happy with the quotation that I provide you with after your initial enquiry, I will send you an invoice for 25% of the value of the commission (excluding postage and packing). You must make this initial deposit payment to secure a place on my order book and before any work will commence on your commission.
Once your commission has been completed and you have approved the final scan that I'll send to you for review, you will then receive an invoice which will include the outstanding 75% balance of the commission price and also the postage and packing charges applicable to your location. Payment in full is required before your completed artwork is dispatched.
What methods of payment can I use ?
Depending on your location, you can make payments to me using the methods listed blow. Please note, I do not accept payment in cash as its safe transit cannot be guaranteed.
Currency ExchangePrices are quoted and invoiced in UK Pounds for all clients, whether located in the UK or International. If you reside outside the UK your credit card company or bank should exchange the amount charged to the currency of your country at the current rate. Please note that any refunds will also be made in UK Pounds and I cannot be held responsible for any loss due to exchange rate fluctuations.
How will my Commissioned Artwork be delivered ?
I can deliver to anywhere worldwide and I utilise a range of reliable and proven postal services depending on the destination and size of artwork ordered. I will contact you to confirm your artwork has been dispatched and include the associated package tracking details. Delivery costs can be found on the Prices page, but if you have any questions about your specific location please get in contact.
For UK clients all portraits are sent using Royal Mail Special Delivery Guaranteed by 1pm Next Day (tracked) and they are guaranteed to arrive the following day to posting. The delivery will need to be signed for when it arrives. If you wish I am able to post to an alternative address (remember, this may be of particular importance if the artwork is a surprise present for someone you live with).
The postal service used for international clients depends on the size of artwork ordered. Regular sized portraits are posted using Royal Mail International Tracked and Signed, a reliable and affordable way to send this type of package. Large sized portraits are sent using Parcelforce Worldwide Global Express. In both cases your artwork will take between 4 and 7 days to arrive depending on your location. The delivery will need to be signed for when it arrives. If you prefer, I am able to post to an alternative address (for example, if the artwork is a surprise present for someone you live with). Please refer to the map on the Prices page to determine your postage zone.
Delivery outside the UK may be subject to local import taxes which are the client's responsibility.
How will my Commissioned Artwork be packaged ?
Your artwork will be sent mounted and ready to frame and will be packed to ensure it reaches you safely and undamaged. Portraits are sent in sturdy flat cardboard packaging with additional strengthening pieces to prevent any bending and then wrapped in a waterproof mailing bag. The bag is marked up to ensure it can clearly be seen as a fragile parcel. The address labelling doesn't show any branding so if it is being sent as a gift it won't be possible to tell until it is opened.
How long will it take for my Commissioned Artwork to be completed ?
The completion of all of my commissions is managed through an order book which works on a first-come first-served basis. The estimated time for your commission to be completed is measured from when you make your initial deposit payment (which will secure a place on my order book).
Based on my current order book, the estimated commission completion lead time is 4 weeks.
(from the point in time you have paid your initial deposit to the artwork being dispatched to you.)
When considering how long it will take for your commission to be delivered from when you confirm you order, please also bear in mind that as well as the time it takes me to complete your picture, you need to allow any time you require to review and approve the final scan of the artwork, make your final payment to me and for the delivery to reach you after dispatch.
If you require your commission for a special date or occasion, please specify this at the time of your commission enquiry. While my completion timescales ultimately depend on the number of commissions that are already confirmed in my order book when I receive your enquiry, as well as the details of your particular commission requirements, I will always try my best to meet your deadline and fit you into my schedule wherever possible.
What happens if I'm not happy with my Commissioned Artwork ?
I always strive to ensure I meet or, better still, exceed your expectations with the finished artwork and all of my portraits are guaranteed to be a likeness. If you are not entirely satisfied with the finished artwork you will be under no obligation to buy it. I offer a 100% money back guarantee on all commissioned artwork - if you are not completely satisfied, simply return the safely packaged and undamaged artwork to me within 14 days of receiving it and I will refund you the full price of the commission including your deposit.
Will my Commissioned Artwork or source photograph(s) appear on your web site or promotional material ?
Yes, in the majority of cases your commission is normally displayed on the Chris Gray Art Studio Gallery pages when completed, but the commissioned artwork may also be submitted to my other online galleries hosted on the Society of All Artists, Starving Artists and Fine Art America websites. I may also use your artwork in my promotional material as an example of my commission work. If you are unhappy about your commissioned artwork being used in this manner, please let me know when you place your order.
Can I use my Commissioned Artwork commercially, or print copies for other people ?
I retain the copyright and reproduction rights on the artwork created from your photographs, although I never produce merchandise or prints from portraits I have created for my clients. However, I'm able to arrange for copies of your portraits to be created for you through a local printing company who can produce Giclee prints - if you require more information about this service and the related prices, please contact me. If you would like to use my artwork for any form of commercial use, please let me know when ordering.